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Frequently Asked Questions

  • What’s included in the Kindred Kits?
    Our Kindred Kits are thoughtfully curated to provide a complete and clean candle experience: • Kindred Kit: Dual Glow: Includes a sleek candle warming lamp and two handcrafted, toxin-free candles. Perfect for those who want to explore multiple scents while enjoying a flameless, soot-free ambiance. • Kindred Kit: Solo Glow: Includes a candle warming lamp and one wickless candle, offering a minimalist option for clean and long-lasting fragrance. • Kindred Kit: Refill Trio: A set of three wax melts in your choice of signature scents. Ideal for refilling your favorite fragrances or trying new ones. Each kit is designed with versatility and safety in mind, making them perfect for any space while highlighting the beauty and purity of Kindred Glow products. Whether you’re gifting or treating yourself, these kits are tailored to meet your needs.
  • How long will it take to receive my physical product after ordering?
    We aim to ship your products as quickly as possible, but since all of our candles are handcrafted and made to order, production and shipping times may vary: • Candle Warming Lamps: Typically ship within 1–3 business days. • Candles and Wax Melts: As these are handmade, please allow 5–7 business days for production before shipping. Once shipped, you will receive a tracking number to monitor your order’s progress. Delivery times depend on your location but generally range from 3–7 business days within the U.S. If you have any questions about your order, feel free to reach out to us for assistance!
  • Where is my tracking information?
    You will receive an email when your order ships, which contains your tracking information. Please ensure you add an email to your order and that is it correct. If you don’t receive an order confirmation email, please reach out to us so we can add your email and resend it!
  • Are your products really toxin-free?
    Absolutely! Our commitment to clean living is at the heart of everything we create. All Kindred Glow candles and wax melts are made with virgin coconut soy wax and Made Betterâ„¢ fragrances that are free from harmful toxins. This includes being carcinogen-free, phthalate-free, cruelty-free, mutagen-free, and paraben-free. You can trust that our products are safe for your home, your family, and the environment.
  • Do you accept returns? What if my products are damaged upon arrival?
    Returns are accepted for unused physical products within 7 days of arrival. All packages are packed to ensure safe delivery, but in the unfortunate event that a product arrives damaged, please reach out via email and I will do my best to accommodate you. A photo is required to provide proof of damage to the product.
  • How long do your candles and wax melts last?
    Each of our products is designed to provide long-lasting fragrance, ensuring you get the most out of your Kindred Glow experience: • Wickless Candles: These innovative, flameless candles provide over 100 hours of clean fragrance when used with our warming lamps. Because there’s no open flame or wick to burn, the wax melts evenly and lasts significantly longer than traditional candles. • Wick Candles: Our traditional wick candles are made with virgin coconut soy wax for a slower, more even burn. Each candle provides up to 80 hours of burn time, depending on usage and care, making them perfect for those who love the classic charm of a flickering flame. • Wax Melts: Our eco-friendly wax melts are designed for use with warming lamps or wax melt burners. Each cube offers several hours of fragrance per use, with a full pack providing days of consistent scent. These are a great option for creating ambiance in spaces where traditional candles aren’t ideal. By offering both wick and wickless options, as well as wax melts, Kindred Glow provides versatile, sustainable products to suit any preference or lifestyle. Let us light up your space with long-lasting, clean, and toxin-free fragrance.
  • Do you ship internationally?
    Yes! The options and pricing for international shipping will be available in the shipping section of checkout!
  • How should I care for my candle warming lamp?
    Caring for your lamp is simple and helps maintain its functionality and appearance. Wipe the lamp with a soft, dry cloth to remove dust or residue. Replace the bulb as needed (approximately every 1,000 hours of use) to ensure optimal performance. Always follow the included safety instructions, such as keeping the lamp away from water or flammable materials, to enjoy a safe and lasting experience.
  • What is a wickless candle, and how does it work?
    A wickless candle is a clean, innovative alternative to traditional candles. Instead of using a wick and flame, our candles are melted by the gentle heat of a candle warming lamp. This flameless design eliminates smoke, soot, and fire hazards while providing over 100 hours of long-lasting fragrance. Wickless candles are perfect for creating a cozy ambiance in spaces where open flames aren’t ideal, like apartments, dorms, or homes with kids and pets.
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